At One Focus Property Management, we have a proven and well-established process to onboard new clients and properties. We don’t just take over and hope for the best—we develop a plan that ensures your property is stable, profitable, and operating smoothly.
Wondering what the process looks like? Let’s walk through the One Focus Client Journey, step by step.
Step 1: The Discovery Call
The first step is a Discovery Call, which we can do in person, over Zoom, or on the phone. This is where we get to know each other.
We’ll ask you questions like:
- What kind of properties do you own?
- What are your goals as an investor?
- What’s the current situation with your rentals?
At the same time, we’ll give you a clear overview of how we work—our fees, contracts, and approach to management. By the end of this call, we’ll know if we’re a good match for your needs. If we are, we’ll send you important information, including:
- Our contracts
- A checklist of what you’ll need to get started
- Access to our YouTube library for extra insights
Step 2: The Property Visit
Next, we visit your property. This isn’t just a quick walk-through—we go from basement to attic, checking every room.
We look at:
- The condition of the property
- Existing leases (or, if there aren’t any, we’ll ask you to write down the verbal lease terms)
- Important safety features like smoke detectors and electrical panels
- Any risks or major issues that could impact the property’s performance
- Compliance of in-place tenants
We’re not doing a full-blown home inspection, but we are gathering everything we need to create a Stabilization Plan—which brings us to the next step.
Step 3: The Stabilization Plan
This is where the magic happens. Once we’ve seen the property, we put together a detailed, step-by-step plan to get it stabilized.
Your Stabilization Plan will include:
- Maintenance needs
- Tenant compliance issues
- Market rent analysis
- Lease agreements
- Any outstanding rent or legal issues
Our goal? To take your property from where it is today to a fully stabilized, income-generating asset. That means it attracts and retains qualified tenants at market rent with no deferred maintenance.
Here’s the kicker—many of our clients are shocked at how much more money they can make after implementing our plan. In fact, it’s common for us to show property owners how they can increase their profits even after paying a management fee.
Once you review and approve the Stabilization Plan, we move to the next stage.
Step 4: Onboarding
Now, we get all the paperwork in order. You’ll sign the Property Management Agreement, and we’ll officially kick off the process with our team.
We take the Stabilization Plan and hand it off to our departments so they can start working on it immediately. We check in weekly to track progress, making sure everything is moving forward as planned.
Step 5: Kickoff & Implementation
Once we’re rolling, we take the lead in executing the Stabilization Plan. This could take as little as a month or as long as a year, depending on the property’s condition and any existing issues.
For most properties, this process takes just a few months—and once it’s done, your property is officially stabilized and ready for maximum productivity.
At this point, our team shifts into ongoing management mode, ensuring that your property remains profitable and hassle-free. We’ll still check in with you on important decisions, but we’ll also anticipate issues before they arise, so you’re never caught off guard.
How Long Does It Take to Get Started?
If everything lines up, we can onboard a new property in as little as one week. More commonly, the process takes 2-3 weeks from the first call to a signed agreement.
Some investors take months (even years!) before they’re ready to jump in—and that’s okay, too. We’re here when you’re ready.